Customer Solutions Assoc Job In Tulsa Oklahoma

Perform, under direct supervision, various duties that are the result of customer inquiries.   Assist higher classification personnel with clerical assignments.
Process customer requests for service; answer customer inquiries and resolve customer complaints.

Communicate effectively with the customer, and promote a favorable Company image.

Interpret, explain and administer credit policies.

Promote and explain a variety of Company offered programs.

Calculate and explain electric bills and compile adjustments.

Update and maintain customer account records.

Initiate routine correspondence in response to written or telephone inquiries.

Assist in collection efforts by offering and establishing payment arrangements and/or options, or directing customers to assistance agencies.

Direct calls to other AEP business units/employees, as required.

Initiate investigation orders, as necessary.

Process outage, emergency and hazard calls, and communicate information to the responsible AEP business unit.

Verify and update customer account information such as name, address, mail-to information, phone number(s) and demographics.

Operate various PC based systems relative to Customer Operations.

Promote and support the Company's Accident Prevention and Safety and Health programs.

Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.

Assume other duties and responsibilities as assigned.

High school education or equivalent education and/or work experience.   Minimum of 1-2 years of work experience that involves dealing directly with external customers.   Must have the ability to operate job related machines such as computers, calculators and teleset equipment.   Must have the ability to read, write and understand business English and grammar.   Must have the ability to perform required arithmetic calculations.   Must have the ability to deal with customers in an intelligent, tactful and courteous manner.