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ASSOCIATE*TEMPORARY CCC Job In Amarillo Texas

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Employer:  Registration is required for viewing this field
Job Ref:  20040
Job Type:  Permanent
Country:  United States
State/Province:  Texas
City:  Amarillo
Job Description
Summary
The Customer Contact Associate's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer�s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
Essential Responsibilities
  • Provide high quality, positive customer interaction through multiple channels (phone, web, email, mail) in a Call Center environment. Typical calls include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and expPerforms other duties as assigned including work on special projects.
  • Provide high quality, positive customer interaction through multiple channels (phone, web, email, mail) in a Call Center environment. Typical calls include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and exp
  • Performs other duties as assigned including work on special projects.
Required
  • High school diploma or equivalent
  • 1 year experience in a customer service environment
  • Proven written and verbal communication skills
  • Ability to work effectively with multiple computer programs while talking on the phone
  • Ability to process customer payments successfully using the pay by phone process and to process outage and electric emergency calls with a high degree of accuracy
  • Must be customer focused and results oriented
  • Proven job stability
  • Applicant must successfully pass pre-hire skills assessment and also complete training, with a testing score of 80% or higher
  • Ability to participate in on-call rotation and work overtime during emergency/outage situations
  • Proficient in the use of Microsoft Office suite

Preferred
  • Bilingual - English/Spanish
  • Additional education in business or related field
  • Call center experience

Post Date:  03/09/2010
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