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Important Posting Information AEP will ONLY accept applications for this position beginning 7/22/2010 through 11:59 p.m. on 7/23/2010. If you are interested in expressing an interest in this position, please do so at this time. Position Description Responsible for performing administrative support duties within the assigned area.
Major responsibilities: under limited supervision, perform the more difficult and responsible administrative support activities, often for more than one person, requiring a significant amount of confidentiality, maturity, discretion, personal tact, judgment and initiative; collect data, compile and compose reports, track training, coordinate meetings and schedules, correspondence, presentations, forms and letters using independent judgment and initiative; perform moderately complex calculations; review reports, data and information supplied by other personnel, check for accuracy and adherence to standard procedures and policies.
Communication and interpersonal skills: drafts more complex memos, letters and reports for circulation within and outside the organization where accuracy is of utmost concern; effectively communicates to management and customers policies, procedures and decisions in a positive manner; influences other administrative employees to work together and accomplish established goals.
Customer focus: continually develops knowledge and skills of new technology to increase administrative efficiencies and productivity and improve service to customers.
Problem solving and initiative: exhibits appropriate decision making skills in applying knowledge of policy and practice to unique situations; demonstrates creativity and innovation in the resolution of problems; demonstrates appropriate decision making while under pressure and tight time frames. Minimum Requirements High school graduate or GED High school or GED or equivalent education and/or experience is required.
Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
Must display good analytical and problem solving skills.
Demonstrated proficiency with computers and the use of office oriented software products.
The minimum experience necessary for this position should include a total of 6 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate I.
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
Two years of formal post-high school training in the Secretarial Science field is highly desirable for incumbents whose major responsibilities will be predominately secretarial in nature.
Successful completion of the Support and Administrative (SASS) and Clerical Positions (CPMR) selection tests are required for this position.
A review of Employment Testing Information, Test-Taking Tips, and the SASS and CPMR Practice Tests may be helpful. A link to these materials may be found at AEP.com Careers by selecting Employment testing.
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