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Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) and, when prepared by the business unit, are described separately on an addendum to this position description.
Major responsibilities: under limited supervision, perform the most difficult and responsible administrative support activities for Directors and other high level Managers, often for more than one person, requiring a significant amount of confidentiality, maturity, discretion, personal tact, judgment and initiative; assist supervisor in the preparation and completion of reports, presentations and administrative details and activities; perform complex calculations; review reports, data and information supplied by other personnel, check for accuracy and adherence to standard procedures and policies; review and verify in detail, the work of lower classified administrative personnel; take and transcribe shorthand and/or machine dictation (limited to positions that are primarily ?secretarial? in nature).
Communication and interpersonal skills: due to the level of management this position supports, all communications must be of the highest level of accuracy and professionalism, ensuring that a strict level of confidentiality is consistently maintained in order that all records and documents related to company operations are not compromised; gives a highly polished, professional impression in all contacts; is an excellent team player and leads lower classified employees by example.
Customer focus: applies knowledge gained from years of experience to anticipate and proactively address customer needs; seeks alternative solutions to improve customer relations; leaves all levels of contacts with a favorable impression.
Problem solving and initiative: resolves complex administrative problems independently; coordinates and finalizes complex administrative projects utilizing unique resources and applications; shows initiative in seeking out new methods to resolve problems; able to respond and adapt quickly and appropriately to new and varied situations. Minimum Requirements High school graduate or GED High school or GED or equivalent education and/or experience is required. Experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Must successfully complete the appropriate AEP System Placement Exercises.
The minimum experience necessary for this position should include a total of 8 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate. Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
Two years of formal post-high school training in the Secretarial Science field is highly desirable for incumbents whose major responsibilities will be predominately secretarial in nature.
Successful completion of the Support and Administrative (SASS) and Clerical Positions (CPMR) selection tests are required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SASS and CPMR Practice Tests may be helpful. A link to these materials may be found at AEP.com Careers by selecting Employment testing.
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