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Continuous Process Improvement Manager Job In Chicago Illinois

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Employer:  Registration is required for viewing this field
Category:  Other
Job Ref:  9585
Job Type:  Permanent
Country:  United States
State/Province:  Illinois
City:  Chicago
Job Description
Company Highlights At Exelon, we've got a place for you. Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow. Exelon knows the future of energy is you.

As a Chicago based Fortune 150 Company, with more than $15 billion annual revenues, Exelon distributes electricity to approximately 5.4 million customers in Illinois and Pennsylvania, and gas to 480,000 customers in the Philadelphia area. In addition to energy delivery, Exelon's operations include energy generation and power marketing and has one of the industry's largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic.

We know that before we can supply 41,000 megawatts of energy to our customers, we need to recognize that each of our employees plays an integral part in the process. The result? Changing the way the American power industry powers America. For you, this means advancement, challenge, and a company like no other.

Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours. You've just found Exelon, a place where you can truly shine. Business Unit Overview Business Services provides Exelon and its subsidiaries with financial, human resource, legal, information technology, supply management and corporate governance services. Job Description PRIMARY PURPOSE:
The Continuous Process Improvement (CPI) Manager is an internal consultant responsible for driving HR's Continuous Process Improvement process designed to streamline HR work and improve business performance. In collaboration with the HR Service Center (HRSC), HR Centers of Excellence (COEs) and the operating companies (OpCos), the CPI Manager uses qualitative and quantitative data/information to develop, execute process improvement opportunities aligned with HR's strategic priorities, including the transition of transactional work to my HR portal and/or the HR Service Centre. The CPI Manager is responsible for developing and maintaining metrics and ongoing reporting for the HRSC/portal to ensure service level arrangements are met and for governance and oversight of HR's Management Model and Corrective Action programs.

PRIMARY DUTIES AND RESPONSIBILITIES:
- Use benchmarking, best practices and qualitative and quantitative data to drive process improvement and standardization initiatives on behalf of HR. Analyze data to identify opportunities to streamline and automate HR processes, re-align transactional work from OpCos and COEs to the web portal and/or HRSC. Work with HR and client groups to develop and implement appropriate work and change management plans in support of improvement initiatives.
- Develop, analyze and monitor appropriate metrics to assess overall HRSC /portal performance. Create and maintain HRSC internal reporting. Develop metric analysis reports/presentations for HRSC Manager, HR and Opco Leaders to communicate performance of HRSC and myHR portal.
- Manage myHR portal content and user access updates including prioritizing update requests, writing/editing and working with vendor to post content in appropriate portal location(s).
- Provide governance and oversight to the HR Management Model including development of a document framework and index of all HR documents/content owners, ongoing monitoring of document updates and alignment with portal content.
- Provide new/continuous training to HR Ops and HRSC staff on processes/programs supported by the HRSC.
- Manage the relationship with and contract administration for our portal vendor.

JOB SPECIFICATIONS REQUIRED:
- Bachelor's degree in HR, Organization Effectiveness, Business or related field
- 8 to 10 years of relevant experience
- Outstanding consultative, critical thinking and problem solving skills with ability to operate strategically and build effective partnerships across multiple stakeholder groups
- Excellent written and oral communication skills and demonstrated experience in influencing and driving change
- Demonstrated abilities in presentation, facilitation, negotiation and conflict management
- Proven skills in performance/process improvements including benchmarking, data analysis / assessment and process mapping
- Excellent planning and organization skills with the ability to successfully handle multiple concurrent priorities simultaneously; attention to detail with emphasis on accuracy; ability to thrive in dynamic, faced paced environment
- Ability to embrace company/HR strategic direction and align all initiatives in support of these goals
- Expertise with MS Office Suite: PowerPoint and Excel
- Expertise with or ability to quickly be proficient with Access and Visio

JOB SPECIFICATIONS PREFERRED:
- Masters Degree
- Call Center experience
- Experience leading project teams

JOB SCOPE:
- Operates independently with minimal supervision
- Coordinates with HR strategic business partners in HR and OpCos
- Interacts with SVPs, VPs, Key Managers across Exelon Equal Employment Statement Exelon is proud to be an Equal Opportunity Employer.
Post Date:  08/27/2010
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