Administrative Associate Job In Richmond Virginia

Work under limited supervision and be responsible for administrative duties requiring confidentiality, judgment, initiative and strong organization sills.   Duties include correspondence, file and database management, preparation of presentations and reports, customer service communication and administration and general office support activities.

Major responsibilities:   perform the more difficult and responsible administrative support activities, often for more than one person, requiring a significant amount of confidentiality, maturity, discretion, personal tact, judgment and initiative; collect data, compile and compose reports, correspondence, presentations, forms and letters using independent judgment and initiative; perform moderately complex calculations; review reports, data and information supplied by other personnel, check for accuracy and adherence to standard procedures and policies; review and verify in detail, the work of lower classified administrative personnel.

Communication and interpersonal skills:   drafts more complex memos, letters and reports for circulation within and outside the organization where accuracy is of utmost concern; effectively communicates to management and customers policies, procedures and decisions in a positive manner; influences other administrative employees to work together and accomplish established goals.

Customer focus:   continually develops knowledge and skills of new technology to increase administrative efficiencies and productivity and improve service to customers.

Problem solving and initiative:   exhibits appropriate decision making skills in applying knowledge of policy and practice to unique situations; demonstrates creativity and innovation in the resolution of problems; demonstrates appropriate decision making while under pressure and tight time frames.

High school graduate or GED High school or GED or equivalent education and/or experience is required; with an associate degree preferred. Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.   Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.   Displays good analytical and problem solving skills.   Demonstrated proficiency with computers and the use of office oriented software products.

The minimum experience necessary for this position should include a total of 3 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate I.   Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.

Successful completion of the Support and Administrative (SASS) and Clerical Positions (CPMR) selection tests are required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SASS and CPMR Practice Tests may be helpful. A link to these materials may be found at AEP.com Careers by selecting Employment testing.