Administrative Associate II Job In Fulton (Turk Plant) Arkansas

Responsible for performing administrative support duties within the assigned area.   Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) and, when prepared by the business unit, are described separately on an addendum to this position description.
Major responsibilities:   under moderate supervision, perform routine and non-routine administrative duties following generally defined procedures; process documents, assure completeness, accuracy and compliance with company policy; obtain, assemble and organize routine data for use by supervisor and others; compose and prepare correspondence and reports; proofread and edit letters, memorandums and reports for correct spelling, grammar and punctuation; arrange meetings and schedule travel arrangements; assist in answering and responding to inquiries or questions, screen visitors and furnish information about routine matters as required to both internal and/or external customers.

Communication and interpersonal skills:   communicates and presents ideas and concepts in an understandable manner to co-workers, customers and department management; maintains effective working relations with co-workers, customers and management; maintains relationships with those outside immediate department who have advanced knowledge in various areas of administrative and technical work; contributes to team achievements through active participation and contributions in reaching assigned goals; works effectively on group assignments; willingly assists others in achieving their project deadlines.

Customer focus:   provides increased customer service by utilizing administrative efficiencies and learning new techniques, software, packages, technology and a more in-depth knowledge of the department; provides customers with requested information in agreed time frame; maintains ongoing contact with customers, answering questions or discussing issues clearly and concisely.

Problem solving and initiative:   resolves issues and problems within department guidelines and practices; uses appropriate judgment in setting up work projects according to department practice; actively makes recommendations for process improvement.

High school graduate or GED High school or GED or equivalent education and/or experience is required. Experience in   utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.   Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.   



The minimum experience necessary for this position should include a total of 18 months of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate III.   Displays good analytical and problem solving skills.   Demonstrated proficiency with computers and the use of office oriented software products, including MicroSoft Word, Excel, and Powerpoint..



Successful completion of the Support and Administrative (SASS) and Clerical Positions (CPMR) selection tests are required for this position. A review of Employment Testing Information, Test-Taking Tips, and the SASS and CPMR Practice Tests may be helpful. A link to these materials may be found at AEP.com Careers by selecting Employment testing.