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Associate (Non-Benefit) - Customer Contact Center (Sky Park) Job In Eau Claire Wisconsin

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Employer:  Registration is required for viewing this field
Category:  Other
Job Type:  Permanent
Country:  United States
State/Province:  Wisconsin
City:  Eau Claire
Job Description
Xcel Energy's 24/7 Eau Claire location is currently hiring Customer Contact Associates for upcoming 7 week training classes in March, 2012!
Bilingual (Spanish/English) candidates are strongly encouraged to apply!
Summary

The Customer Contact Associate's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer's needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
  • Are you looking for a challenging, energizing and rewarding career?
  • Do you want to work for an innovative environmental leader?
  • Are you looking for a stable employer in our community?
  • Are you interested in career opportunities?
  • Do you have strong communication and problem solving skills?
  • Can you provide superior customer service?
  • Do you enjoy working with people?
Please apply if interested in the following work environment:
  • Pay is competitive-$10.05 with opportunity for pay increases
  • 7 weeks of training starting in March 2012 (Monday-Friday)
  • Opportunities for job advancement based on performance
  • Eligible to participate in Xcel Energy's 401(k)
  • Casual dress environment
  • Customer service training
  • On-site fitness center
  • Employee discounts
  • Dynamic, ever-changing environment.
  • Variety of schedules available 24 hours a day, 7 days a week.
Please verify that your education and/or experience meets the minimum requirements listed below. Applicants must successfully complete a pre-hire skills assessment and will receive information by email. If not received, please check spam junk/spam mailbox. Xcel Energy reserves the right to close this posting at anytime.

**Xcel Energy, Responsible by Nature**

Essential Responsibilities
  • Provide high quality, positive customer interaction through multiple channels (phone, web, email, mail) in a Call Center environment. Typical calls include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and researching account information.
  • Performs other duties as assigned including work on special projects.
At Xcel Energy, our customers' quality of life depends on the energy we provide. Every time they flip a switch or turn a dial, they tap into the energy of over 12,000 people working to make life better. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers.
Xcel Energy has become a leader in the energy industry by demonstrating excellence in environmental performance. Our environmental commitment includes improving air quality, conserving resources, harnessing renewable energy, and protecting wildlife and habitats.
Xcel Energy's vitality comes from our people. It takes professionals in engineering, customer service, linemen, marketing and sales professionals, energy traders, mechanics, finance and accounting professionals and many others to power our company. We offer competitive compensation and benefit programs that include a range of options and coverage levels.
Requirements
  • High school diploma or equivalent
  • 1 year experience in a customer service environment
  • Proven written and verbal communication skills
  • Ability to work effectively with multiple computer programs while talking on the phone
  • Ability to process customer payments successfully using the pay by phone process and to process outage and electric emergency calls with a high degree of accuracy
  • Must be customer focused and results oriented
  • Proven job stability
  • Applicant must successfully pass pre-hire skills assessment and also complete training, with a testing score of 80% or higher
  • Ability to participate in on-call rotation and work overtime during emergency/outage situations
  • Proficient in the use of Microsoft Office suite
Preferred
  • Bilingual - English/Spanish
  • Additional education in business or related field
  • Call center experience

Post Date:  01/21/2012
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