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Associate (Non-Benefit), Credit & Collections (Amarillo) Job In Amarillo Texas

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Employer:  Registration is required for viewing this field
Category:  Other
Job Type:  Permanent
Country:  United States
State/Province:  Texas
City:  Amarillo
Job Description
Xcel Energy's Amarillo, Texas location is currently hiring Credit & Collections Associates for an upcoming 5 week training class starting on March 5th, 2012.
Summary

Working in a call center environment , the Credit & Collections Associate's primary responsibility is to provide quality response to Xcel Energy customer inquiries on credit and collections matters in a respectful and efficient manner by anticipating the customer's needs, and satisfactorily resolving issues with one contact. This includes entering into payment arrangements with delinquent customers, explaining company credit and collection practices plus tracking high risk accounts and taking appropriate action. This is a non-benefitted entry level position with starting pay of $10.05 per hour.
  • Are you looking for a challenging, energizing and rewarding career?
  • Do you want to work for an innovative environmental leader?
  • Are you looking for a stable employer in our community?
  • Are you interested in career opportunities?
  • Do you have strong communication and problem solving skills?
  • Can you provide superior customer service?
  • Do you enjoy working with people?
Please apply if interested in the following work environment:
  • Pay is competitive-$10.05 per hour with opportunity for pay increases
  • 5 weeks of training (Monday-Friday )
  • Opportunities for job advancement based on performance
  • Eligible to participate in Xcel Energy's 401(k) plan
  • Casual dress environment
  • Customer service training
  • Employee discounts
  • Dynamic, ever-changing environment.
  • On-site fitness center
  • Variety of schedules available within the center's operating hours - 7 am to 9 pm (Monday through Friday) and 8 am to 5 pm on Saturday.
Please verify that your education and/or experience meets the minimum requirements listed below. Applicants must successfully complete a pre-hire skills assessment and will receive information by email. If the email is not received, please check spam junk/spam mailbox. Xcel Energy reserves the right to close this posting at anytime.

Essential Responsibilities
  • Resolve customer inquiries concerning all credit and collections issues.
  • Responds in a timely manner to all customer inquiries with emphasis on credit and collection.
  • Perform consistently to meet established organizations objectives and goals.
  • Demonstrate personal accountability in areas of dependability and time management.
  • Handle customer inquiries in an environment that requires a high tolerance for stress.
  • Respond to irate customers in a professional and courteous manner.
  • Work on special projects as needed.
  • Regular, reliable attendance is an essential job function.
At Xcel Energy, our customers' quality of life depends on the energy we provide. Every time they flip a switch or turn a dial, they tap into the energy of over 12,000 people working to make life better. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers.
Xcel Energy has become a leader in the energy industry by demonstrating excellence in environmental performance. Our environmental commitment includes improving air quality, conserving resources, harnessing renewable energy, and protecting wildlife and habitats.
Xcel Energy's vitality comes from our people. It takes professionals in engineering, customer service, linemen, marketing and sales professionals, energy traders, mechanics, finance and accounting professionals and many others to power our company. We offer competitive compensation and benefit programs that include a range of options and coverage levels.

Requirements

  • High school diploma or equivalent
  • 1 year experience in a customer service environment
  • Demonstrated job stability
  • Demonstrated good verbal and written skills required
  • Must be customer focused and results oriented.
  • Knowledge of computer based-systems, Internet and Microsoft Office applications (Outlook, Word, Excel) required

Preferred

  • Some credit & collections experience is beneficial.
  • Additional education in business or related field desired.

Post Date:  02/06/2012
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