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• Protect the Company’s assets, and self-insured retention, by performing investigation of General and Auto liability proprty damage claims, (usualy <$10K), some of which may require field work as part of the investigation process. Assists in recovery for damages to Company property resulting from auto accidents.|
• Builds comprehensive investigation date and fact patterns by securing and evaluating company and non-company records, e.g., paper documents; electronic, computer-based files).
• Conducts interviews with customers, witnesses, internal clients, law enforcement officers, insurance company representatives, and other outside disinterested parties, to obtain facts of case.
• Evaluates claims with regard to both liability and damages.
• Analyzes and establishes liability and evaluates financial and other risk to the Company, and independently negotiates third party matters on behalf of PSEG-LI.
• Responds to and handles to resolution, customer complaint issues as requested by the utility, customer relations and governmental affairs. Supports the loss prevention process by educating internal and external clients as to precluding or minimizing the company’s exposure.
• Prepares formal, written investigation reports, letters and other documents.
• Maintains and applies working knowledge of PSEG-LI Standards for Business Controls, and meets / exceeds management's expectations for effective internal business controls. Maintains and applies working knowledge of PSEG-LI operating policies/standards and applicable tariffs, as well as civil and criminal statutes and case law regulations including National Electric Safety and National Fire Protection Association (NFPA 921).
(Knowledge and Experience Required)
• Associate’s Degree [or substitution of a minimum 3-5 years’ experience performing the (above) Primary Duties or experience in the claims / insurance industry, or electric utility experience.
• Successful background check, at regular intervals, including drug panel, credit, and motor vehicle record
• Driver’s license in good standing in state of domicile
• Strong verbal communication (formal / informal), interviewing, and negotiation skills
• Accomplished writer – especially structured reports, memoranda, and letters
• Be self-motivated; have the ability to handle a heavy caseload, make decisions with minimal guidance
• Computer skills in the Microsoft Office Suite
• Interpretative knowledge of applicable tariffs, criminal, civil, and labor law + PSEG policies, practices, instructions, directives
• Interpretative knowledge of the energy operating infrastructure
• Physical and emotional strength to work in hostile or unstructured situations, or under adverse conditions, and abnormal working hours